The Emergency Assistance Coordinator Jobs in Canada 2026 at Medipac International Inc. is more than just a job; it’s an opportunity to genuinely assist individuals while they are away from home during some of their most trying times. In an emergency medical crisis, you will be the soothing, composed voice on the other end of the queue, assisting travelers in understanding what to do. Every call you answer can have a significant impact on someone’s security and comfort, particularly in times of emergency overseas.

This position is ideal for someone who communicates effectively, maintains composure under pressure, and actually cares about supporting others during trying times. As a member of a helpful, round-the-clock healthcare coordination team, your abilities and empathy will be appreciated on a daily basis. The job offers a pay of between $45,000 and $55,000 annually in addition to fulfilling employment that gives your career direction.

Details of Emergency Assistance Coordinator Job:

Title: Emergency Assistance Coordinator
Company: Medipac International Inc.
Salary: $45,000 – $55,000 per year
Job Type: Full-time (Permanent)
City: North York
Location: North York, Ontario
Country: Canada

Responsibilities for Emergency Assistance Coordinator Jobs in Canada:

Respond to inbound emergency assistance calls from travellers and families
Perform structured medical intake assessments to determine urgency
Direct clients to appropriate medical facilities (clinic, urgent care, hospital)
Open, manage, and update assistance files for ongoing cases
Coordinate medical transport, including ground and air evacuation when required
Liaise with healthcare providers and internal clinical teams
Monitor and document patient updates in real time
Escalate complex or high-risk cases to senior medical case managers
Maintain accurate records through phone, email, and fax communication
Provide calm, professional, and compassionate support during emergencies
Ensure compliance with internal protocols and decision-making guidelines

Required Qualifications for Emergency Assistance Coordinator Jobs:

It is necessary to speak and write English fluently.
Being able to speak French is seen as advantageous.
A university degree or college degree in a health-related discipline
At least three years of experience in case management, care coordination, or healthcare (e.g., RN, RPN/LPN, paramedic, or comparable clinical background)
Excellent phone manners and communication skills under pressure
Capacity to multitask in a busy, hectic setting
Outstanding critical thinking, problem-solving, and judgement abilities
Knowledge of using decision trees and organised clinical regimens
Strong documentation abilities and a keen eye for detail
The capacity to operate autonomously and efficiently manage priorities
Excellent time management and organising skills

Check Also: Health Surveillance Technician Jobs in Canada

Work Schedule:

Full-time: four shifts a week, each lasting ten hours
A timetable that alternates between days, nights, weekends, and legal holidays
24-hour operational setting
Excellent attendance and timeliness are necessary.
Although they are not necessary now, overnight shifts might be implemented in the future.

Benefits of Emergency Assistance Coordinator Job:

Competitive Salary and Financial Stability: Emergency Assistance Coordinator jobs in Canada offer reliable annual earnings ranging from $45,000 to $55,000, providing financial security, steady income growth, and additional benefits that support long-term personal and professional stability.
Meaningful Work Supporting Lives in Critical Moments: This role allows you to directly help travelers facing medical emergencies, giving you a deep sense of purpose and emotional fulfillment while making a real difference in people’s lives every single day.
Career Growth in Healthcare and Insurance Sectors: Working in this position builds valuable experience in medical coordination, case management, and insurance operations, opening doors to advanced roles in healthcare administration, clinical management, and global assistance services.
Comprehensive Employee Benefits Package: Employees often receive strong benefits including dental care, vision coverage, RRSP matching, employee assistance programs, and wellness support, enhancing overall quality of life and job satisfaction.
Dynamic and Fast-Paced Work Environment: The role offers an engaging workplace where no two days are the same, helping you develop critical thinking, multitasking, and decision-making skills while working in a highly professional 24/7 support team.
International Exposure and Communication Skills Development: You will interact with travelers and healthcare providers worldwide, improving your global communication abilities, cultural awareness, and confidence in handling diverse and high-pressure situations.

Why Join Us:

This role is essential in ensuring travelers receive timely, life-impacting medical support during emergencies abroad. You will be part of a structured, supportive, and mission-driven team where your decisions directly affect patient safety and outcomes.

If you remain calm under pressure, communicate clearly, and are passionate about helping people in critical situations, this role is an excellent fit.

Application Process for Emergency Assistance Coordinator Jobs in Canada 2026:

To apply for the Emergency Assistance Coordinator position at Medipac International Inc., please follow the steps below:

Prepare your application documents
Update your resume highlighting healthcare, case management, or clinical experience (RN, RPN/LPN, Paramedic, or related roles).
Write a cover letter (recommended)
Briefly explain your experience in patient care, communication skills, and ability to work under pressure in emergency situations.
Submit your application
Apply through the company’s official job posting portal or email (as provided in the job listing).
Application review
The recruitment team will review your qualifications and shortlist suitable candidates.
Initial screening call
Selected applicants may be contacted for a short phone interview to assess communication skills and experience.
Interview process
Qualified candidates will be invited for one or more interviews (virtual or in-person).
Final selection & offer
Successful candidates will receive a formal job offer, including salary, schedule, and onboarding details.
Onboarding & training
New hires will complete training on internal protocols, emergency systems, and case management procedures.

What skills needed for Emergency Assistance Coordinator role in Canada?

Key skills include excellent communication problem solving critical thinking multitasking and time management. Candidates must handle high-pressure situations provide emotional support follow structured protocols and maintain accurate documentation while coordinating medical assistance services efficiently and professionally.

Is experience required for Emergency Assistance Coordinator jobs Canada?

Yes, most employers require at least three years of relevant experience in healthcare case management or emergency response roles. Clinical backgrounds such as nursing paramedics or similar fields are highly preferred for handling complex medical coordination responsibilities effectively.

What salary offered for Emergency Assistance Coordinator jobs Canada?

Emergency Assistance Coordinator jobs in Canada usually offer salaries between 45000 and 55000 per year. Compensation may vary based on experience skills and employer benefits, including healthcare coverage retirement plans and performance-based growth opportunities over time.